In November 2021, the Office of Patient Experience was proud to recognize the recipients of the Cullman Family Award for Excellence in Physician Communication. For the past six years, the award has honored Mount Sinai physicians and advanced practice providers who demonstrate exceptional communication in clinical practice. Recipients of the award were ranked in the top one percent nationally in provider communication for 2020, as measured by the Centers for Medicare and Medicaid Services’ Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG CAHPS) patient experience survey.
In a virtual ceremony, 74 outstanding Mount Sinai providers were honored—more than ever before. Thirty-one of these providers, or 42 percent, are a prior year’s recipients, and four of the providers have won in three or more consecutive years.
This year, the Office of Patient Experience reached out to several patients of physicians who won the award and asked them to share their experiences during the celebration. The patients spoke to the bedside manner of their providers and the importance of listening and taking the time to answer their questions as major components in the physicians’ success.
“Please join us in recognizing not only these outstanding providers, but the many Ambulatory teams, leadership, practice managers, and surrounding partners in the achievements of 2021,” said Erica Rubinstein, MS, LCSW, CPXP, Vice President of Service Excellence and Patient Experience.
In a heartfelt video, patients expressed their appreciation of the awardees.